All our products are made with proud and passion. We select our raw material in a way to get the most character for who the nature take some much time to create. Some our product are in inventory such the peppermills. We can also make special demand ( wood species, design etc.
We accept payment throught throught Etsy. We accept also the Etsy gift card..
For inventory item , with the payment confirmation, we will ship as promised with free shipping. We generally use Canada Post.For shipment outside Canada the customs fees and brokage are not included.
Etsy collect and manage the taxe if applicable to your country or your state.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Peppermill: All our mill are equiped with Crushgrind® méchanisms who have warranty of the ceramic parts from de manufacturer of 25 year .
You do not like the product? You can return to us and we will credit you, you have to assume the shipping cost.
Our quality warranty / return policy.
All our peppermills are warranty. The ceramic parts have a warranty of 25 year from the manufacturerr. If the mechanism do not work, communicate with us without delay. We engage to replace, under certains conditions, all our mills with defect. For any questions or comments about our mills or our return policy, do not hesitate to communicate with us.
These privacy policies describe how I collect, use and share information, and on what occasions, when you order from me or use my services through Etsy.com or the sites and services linked to it.
The information I collect.
To process your order, you must provide me with certain information (which you have authorized Etsy to transmit to me), and in particular your name, email, postal address, payment details, as well as the description of the product you are ordering. You can also decide to communicate certain additional personal information to me (for an order of personalized products for example), by contacting me directly.
Why I need your information and how I use it.
I rely on a certain number of legal bases to collect, use and share your information, and in particular:
to provide you with my services, for example when I use your information
I use your information to provide the services you have requested of me and in my legitimate interest to improve these services;
2) compliance with Etsy's Seller Rules and Conditions of Use. I use your information, if necessary, to comply with my obligations as defined by the Vendors Rules and the Etsy Terms of Service.
3. Sharing and dissemination of information. Information about my customers is important to my business. I only share your personal information for a very limited number of reasons, as well as in a limited number of circumstances such as:
Etsy. I share your information with Etsy when necessary to provide you with my services and to comply with my obligations as defined by Etsy's Seller Rules and Conditions of Use.
Service providers. I use certain third parties in which I trust to carry out certain actions or provide certain services intended for my shop - transport companies for example. I may have to share your personal information with these third parties, but only that which is essential for the provision of these services.
If I sell my business or merge it with another, I may have to disclose your information as part of this transaction but only to the extent permitted by law.
Respect for legislation.
I may have to collect, use, store and share your information if I believe in good faith that it is necessary and reasonable to:
(a) respond to a legal process or request from the state;
(b) enforce my agreements, conditions or regulations;
(c) prevent, investigate or manage any fraud or other illegal activity, or any technical or security problem;
(d) protect the rights, property and safety of my clients or others.
4. Data retention
I keep your information only as long as necessary to provide you with my services and for the purposes set out in my privacy policies. I may also have to keep this information to comply with legislative and legal obligations, resolve disputes and enforce my commitments. I generally keep them for a period of: 4 years.
5. Transfers of personal information outside the EU
I can potentially store and process your information through third-party hosts located in the United States or other countries. It can therefore happen to me to transfer your personal information to a jurisdiction where the legislation concerning data protection and government surveillance is different from that of your country. If I have to transfer your personal information outside the European Union, I rely on the Privacy Shield as the legal basis for this, Google Cloud benefiting from the Privacy Shield certification.
6. Your rights
If you are a resident of certain territories, and in particular of the European Union, you have certain rights relating to your personal information. Some of these rights apply generally, and others only in limited cases. These rights are described below:
You may have the right to access the personal information I hold about you and to receive a copy by contacting me. You will find my contact details below.
Modify, restrict, delete.
You may also have the right to modify your personal information, to restrict my use of it or to delete it. Apart from exceptional circumstances (if for example I had to keep the data linked to my shop for legal reasons), I will generally delete your personal information on request.
You can object 1) to my processing of some of your information within the framework of my legitimate interests and 2) to the receipt of marketing messages from me after having expressly consented to receive them. In these specific cases, I will delete your personal information unless I have legitimate reasons for continuing to use it, or in cases where it is necessary for legal reasons.
If you live in the European Union and wish to express concern about my use of your information (and without prejudice to other rights which you may benefit from), you can do so with your local data protection authorities.
How to contact me
Within the framework of the European data protection law, I, Pierre Chayer, am the data controller with regard to your personal information. For any question or concern, you can contact me on my email firstname.lastname@example.org You can also send me a postal mail at the address:
Pierre Chayer 17010 Frère André St-Hyacinthe, Quebec, Canada, J2T 4X6
* You want to contact me to exercise your right of access, rectification or deletion of personal information held by Etsy, or you can address your request directly to Etsy.
Communicate with me, i will analyse your request to see if it is faisable
Available on request
On request only may have additional cost
Communicate with me to discuss of yours need